People are using social media less due to the rise of mobile-based browsing. If you want to communicate with your clients in a meaningful way it’s important to make sure they can not only receive messages from but also see them when. Brands like yours can communicate effortlessly with their customers through text messaging, without worrying about spam. Chat live using the Hangouts app, which has no limit on time and anyone can connect 24/7.
Yes, you read it correctly. You can convert your existing business phone line to a version that can be converted into text. This allows customers and employees to be more consistent in their communication. The misuse by employees of their phones will be reduced since they can forward messages or calls without concern about the precision. Voicemail systems automatically updates when someone leaves the office early.
What exactly is Landline Texting?
It is possible to text your customers by using a company phone number. Although it could appear that the only way to communicate with your customers is by either phone or email however, there are a variety of alternatives. Software that lets business send text messages to allow communication by SMS (Short Message Service). The recipient will receive your messages from any landline at any time of the day so provided they have access points in their area code.
Can customers text my landline?
The customers can’t text your landline, but they can send messages to the phone number it is linked to. This is possible due to the fact that your business has setup an application for texting that can support this feature. It’s another method to convert more leads, and increasing revenues while also reducing time spent managing paperwork when sending invoices or sales note via email, instead of having to call people manually around town.
The number of leads that come by text is increasing and this is because people enjoy convenience. You are able to contact them quickly should they have questions or need advice. Although it may seem small but having your contact information on this form will allow many potential customers to look for what interests them the most. This can boost conversion rates for any marketing campaigns targeted at the people who use this form.
Why would you want to use your company line for texting customers?
1. Sets up a team inbox
The business line or teamwide email address is like an open chat room in which every employee can engage in a dialogue. It is simple to view all the conversations in this platform, so if someone sends a customer an email saying “Your order is ready to be picked up” The individual’s interactions is recorded.
2. Tracks all text messages, both outgoing and coming in. text messages
A simple way to monitor text messages is to use one line makes it easy to know what’s happening on both sides of the conversation. Employees can make sure that they are respectful to customers and make use of corporate-approved messaging to clear up any confusion. These conversations also make an audit trail to ensure that there are no problems or complaints later on when the time comes.
Text messages are a great means to contact your customers who are looking for more details on what you have to offer. It’s easy to keep your customers up-to-date about the latest developments and to see what questions are being asked. This will help to determine your marketing strategy.
For more information, click landline texting for concierge businesses